How it works

Operational workflow from order to delivery

RutaLive connects Client, Operator, and Courier workspaces in one process: order creation, dispatch, live execution, POD, and reporting.

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Operator Dashboard

Full control in one workspace

Dispatch, visibility, and delivery quality — all in the operator panel.

RutaLive Operator Dashboard
  1. 1Live order queue

    Every active order in one place — live status, filter by courier or client, and ready times at a glance.

  2. 2One card, every action

    Open any order for the full card — then Route, Label, QR, Photo POD, or a tracking link in one tap.

  3. 3Assign, price & close

    Assign a courier, auto-calculate distance and delivery price, then complete the order — all from one panel.

Live control

Track every active order, courier status, and timeline in real time.

Fast dispatch

Assign and reassign deliveries quickly based on workload and priority.

Quality proof

Review POD, route history, and SLA signals before closing operations.

Coverage & Zones

Draw your delivery zones on the map

Outline the areas you cover, then set pricing rules per zone. The price is calculated automatically when an order is placed.

RutaLive delivery zones drawn on the map
Custom zones

Outline each delivery area directly on the map and adjust the boundaries any time.

Zone-based pricing

Set base prices per zone and package type, with surcharges for express or scheduled delivery.

Automatic pricing

Orders are priced the moment they're created — no manual quoting between you and the client.

Courier app

Everything the driver needs, on the road

A focused mobile app for couriers — the optimized route, every order detail, and one-tap proof of delivery. Works on iOS and Android.

Optimized multi-stop route in the RutaLive courier app
Several orders batched into one optimized route — pickups always before deliveries
Order details in the RutaLive courier app
Every order detail in one tap — addresses, package, weight, and operator notes
Pickup and delivery flow in the RutaLive courier app
Pick up, navigate, and confirm — QR, photo, or signature at every stop
Built for the real world

More than dispatch

The details that keep deliveries moving and clients coming back.

Works offline
Couriers accept, pick up, and deliver even without a signal. Actions are saved and sync automatically once the network returns.
Public tracking
Recipients watch the courier approach on a live map — no app, no login — on a page branded with your company name.
Accounting on autopilot
Invoices, partial payments, and a two-way QuickBooks sync with correct US & Canada taxes — from order to paid.
Everywhere, 6 languages
Web, iOS, Android, and a Windows desktop app — all in sync, in six languages, with light and dark themes.
Operational Flow

From order to invoice, in six steps

The real sequence used in production — from creation to completion.

01
Order is created
Client or operator submits pickup/delivery addresses, contacts, package data, notes, and pricing inputs.
02
Operator dispatches courier
Order moves to ASSIGNED. Courier receives route details in the mobile app instantly.
03
Courier executes delivery
Order enters IN_TRANSIT. Location and status updates stream in real time across all workspaces.
04
Proof of delivery is captured
Courier submits POD — photo, signature, or both. Optional QR verification before completion.
05
Order is closed and reported
Finalized as DELIVERED. Timeline, analytics, and export-ready data available to operators and clients.
06
Invoice is generated
Branded invoice with order details, distance, and amounts. Send in one click or batch into a single statement.
Status Lifecycle

Every order moves through four states

01
Created
Order submitted, awaiting dispatch
02
Assigned
Courier received, route confirmed
03
In Transit
Live tracking, real-time updates
04
Delivered
POD captured, order finalized
Assignment Modes

Two ways couriers prioritize tasks

Fully self-managed queue or system-driven optimization for time and distance.

Self-selection mode — courier picks orders from the queue
Self-selection mode

Courier independently picks which order to execute first based on location, urgency, and current workload.

  • ·High flexibility in dynamic conditions
  • ·Better fit for urgent manual reprioritization
  • ·More control for experienced couriers
Automatic assignment mode — system-built optimized route
Automatic assignment mode

System builds the recommended execution sequence automatically to reduce idle time, route overlap, and delivery delays.

  • ·Faster daily execution without manual sorting
  • ·Lower idle time and fewer unnecessary kilometers
  • ·Stable predictable flow across the team
Roles

Same order, four roles

Four roles — operator, courier, client, and dispatcher — each with exactly the access it needs to the same live delivery data.

Operator
Full control over dispatch, couriers, and reporting.
  • Order queue & dispatch
  • Status timeline & SLA
  • Zones & pricing rules
  • Reports & analytics
Dispatcher
Operator's staff — works on the operator platform with the rights the operator grants.
  • Assign orders to couriers
  • Adjust courier actions & cancel
  • Same operator dashboard, scoped
  • Only the permissions granted
Courier
Everything needed on the road — clean and fast.
  • Route & stop details
  • Photo / signature POD
  • Live location sharing
  • Status updates on the go
Client
Transparent order flow from creation to delivery.
  • Quick order creation
  • Live tracking & ETA
  • Order history
  • Exports & spending reports
API & Integrations

Plug your own site straight into RUTA

Operators and their clients generate an API key on the dashboard and connect it to any site — a shop, a marketplace, an internal tool. Orders flow in, live statuses flow back out.

Your website
Shop, marketplace or app
New order
Status webhook
RUTA
Dispatch & live tracking
Assign
Couriers
Pick up & deliver
Your own API key
Operators and clients create a key right on the dashboard — no waiting on developers. Connect it to any site in minutes.
Orders flow in
An order placed on your site lands in RUTA instantly, credited to the right client, ready to dispatch — exactly like a manual one.
Live status webhooks
Add a webhook and RUTA pushes every change back — created, courier assigned, in transit, delivered — so your buyer watches it live.
Scale without limits
Connect one store or fifty. Clients build their own ordering infrastructure; you and your couriers process it all.