Order is created (Client / Operator)
Pickup and delivery addresses, contacts, package data, notes, service options, and pricing inputs are submitted to backend.
How it works
Operational workflow from order to delivery
Ruta connects Client, Operator, and Courier workspaces in one process: order creation, dispatch, live execution, POD, and reporting.
Operational flow in production
This is the real sequence used in the service, from creation to completion.
Operator dispatches courier
In operator dashboard, order moves to ASSIGNED and courier receives route details in mobile app instantly.
Courier executes delivery
Courier updates statuses from mobile app. During delivery, order enters IN_TRANSIT and location/status updates stream in real time.
Proof of delivery is captured
At destination courier submits POD (photo/signature). Optional QR verification can be required before completion.
Order is closed and reported
Order is finalized as DELIVERED. Timeline, history, analytics, and export-ready data are available to operators and clients.
Invoice is generated and shared
After the order is closed, the system automatically creates a branded invoice with order details, distance, signatures, and amounts. Operators send it to clients in one click — or batch multiple deliveries into a single statement.
Status lifecycle
Created
Operational status synchronized across dashboard, maps, and history.
Assigned
Operational status synchronized across dashboard, maps, and history.
In Transit
Operational status synchronized across dashboard, maps, and history.
Delivered
Operational status synchronized across dashboard, maps, and history.
See it in action
A clean, powerful interface that keeps your entire operation visible and under control.
The operator panel gives full control over dispatch, visibility, and delivery quality in one workspace.
Live control
Track every active order, courier status, and timeline in real time.
Fast dispatch
Assign and reassign deliveries quickly based on workload and priority.
Quality proof
Review POD, route history, and SLA signals before closing operations.
Smart prioritization
Focus urgent deliveries first with clear status and route context in one view.
Team transparency
See workload distribution across couriers and balance assignments with confidence.
Operational consistency
Standardize execution from dispatch to completion with fewer manual mistakes.
Operator mobile app capabilities
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Real-time map visibility and courier supervision
Operators can monitor every courier in real time, open courier details instantly, and review current status, work mode, activity, and active orders in progress. The map view provides route context and live operational awareness, helping dispatch teams react quickly to delays, workload imbalance, and priority changes.
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Dispatch, order creation, and direct communication tools
The operator workspace supports fast assignment and reassignment, manual order creation, structured order management, and per-order instructions for couriers. Teams can add operational notes, coordinate execution clearly, and call couriers directly from the workflow to reduce response time and prevent handoff mistakes.
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Execution quality control and end-to-end accountability
Detailed order timelines, pickup and delivery data, courier context, and step-by-step execution history give operators full control over service quality. This visibility supports confident completion decisions, incident handling, SLA monitoring, and a consistent operational standard for every delivery.
Courier assignment modes
Two operational modes help couriers prioritize tasks: fully self-managed queue or system-driven optimization for time and distance.
Self-selection mode
Courier independently picks which order to execute first based on location, urgency, and current workload.
- High flexibility in dynamic conditions
- Better fit for urgent manual reprioritization
- More control for experienced couriers
Automatic assignment mode
System builds the recommended execution sequence automatically to reduce idle time, route overlap, and delivery delays.
- Faster daily execution without manual sorting
- Lower idle time and fewer unnecessary kilometers
- Stable predictable flow across the team
What each role sees
Same order, different workspace per role with role-based access.
Client
- Creates orders
- Tracks ETA/status
- Reviews history and exports
Operator
- Dispatches and monitors couriers
- Controls pricing/zones/rules
- Tracks SLA, POD, and analytics
Courier
- Receives assigned stops
- Updates statuses from mobile
- Captures POD at destination