Legal
Last updated: 2026-07-20
By creating an account or using RutaLive ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.
These Terms constitute a legally binding agreement between you and RutaLive ("we", "us", "our") governing your use of the RutaLive application and related services.
In these Terms, "the Service" means the whole of the RutaLive offering: the hosted platform and servers, the databases, the Public API, the websites at rutalive.com, and the client applications. "the App" means the client applications — the mobile applications and the web dashboard — through which the Service is used. Where a provision of these Terms allocates risk, limits liability, or excludes a warranty, it applies to the Service as a whole, including every server-side function such as routing, geocoding, batching, pricing, and webhook delivery, whether or not the words "the App" are used in that provision.
Your use of the Service is also governed by our Privacy Policy, available at https://rutalive.com/privacy-policy, which is incorporated into these Terms by reference and describes how we collect, use, and protect your personal data.
RutaLive is a software-as-a-service platform for courier and delivery businesses, developed and operated by RutaLive. The App is a management tool: it supplies the software with which operators run their own delivery operations. The App currently provides the following functionality:
• Operators can create, assign, and manage delivery orders
• Clients can create delivery orders and track their status
• Couriers can accept and execute deliveries with real-time GPS tracking
• Grouping of several orders into batches, with route sequencing and optimisation
• Photo confirmations, digital signatures, and QR verification as proof of pickup and delivery
• In-app chat between couriers and operators
• Interactive map display, address autocomplete, and delivery-zone configuration
• Order history, statistics, and reporting
• Invoicing, accounting records, and calculation of courier payouts
• Optional synchronisation of invoices, bills, and contacts with Intuit QuickBooks Online
• Subscription management and billing for the App itself
• A public order-tracking link that an operator or client may share with a recipient
• A Public API with customer-issued API keys and signed webhook notifications
• Role-based access, including operator sub-accounts ("Dispatchers") with configurable permissions
The functionality listed above describes the App as it currently stands. It is a description, not a commitment. Features may be added, changed, renamed, deprecated, or discontinued over time in accordance with Section 17, and availability of particular features may depend on your subscription tier as published at https://rutalive.com/pricing.
This Section describes the fundamental nature of the relationship between RutaLive and you. It is a basis on which the App is made available to you, and it informs the interpretation of every other Section of these Terms.
RutaLive supplies software. That is the entirety of what we provide and the entirety of what we undertake to provide. We are not a carrier, common carrier, contract carrier, freight forwarder, freight broker, courier service, delivery company, logistics provider, warehouse operator, customs agent, or transport intermediary. We do not hold ourselves out as any of these, and no statement, marketing material, feature name, or interface element should be read as suggesting otherwise.
We are not the employer, principal, agent, representative, partner, or joint venturer of any operator, dispatcher, client, courier, consignee, or recipient. We do not act on behalf of any of them, and none of them acts on our behalf. Section 9 sets out how the relationship between us is to be construed.
RutaLive's business is the licensing of software. We derive no revenue from any delivery. We take no commission, percentage, margin, mark-up, or per-delivery fee, and our remuneration is a periodic subscription fee for access to the Service that does not vary with the number, value, distance, duration, or outcome of any delivery. We do not introduce, match, or connect any operator, courier, or client to any other. Every relationship between an operator and its couriers, and between an operator and its clients, exists independently of the Service, and the parties to it bring it with them when they begin using the Service.
The parties agree and acknowledge that RutaLive owes no duty, whether in contract, tort, statute, or otherwise, to inspect, screen, monitor, verify, supervise, or control any consignment, courier, route, vehicle, or delivery, and each customer agrees not to assert that any such duty exists or has been assumed. No feature of the Service, no conduct of ours, and no course of dealing between us is to be construed as an assumption of any duty disclaimed in this Section, and any assistance we in fact provide is provided gratuitously and without assumption of responsibility.
We never take possession, custody, or control of any parcel, package, document, shipment, or other item handled through the App. At no point does any item pass into our hands, our premises, or our care.
We do not inspect, open, weigh, screen, test, verify, classify, approve, authorise, or otherwise examine any item transported using the App, and we do not undertake to review, screen, or assess any description, instruction, or other information a user enters about a consignment. Any automated filtering, keyword screening, or abuse detection that we may operate is applied at our discretion for the protection of the Service, is not a compliance check, is not to be relied upon by any user, and creates no duty to detect any breach. We do not verify the accuracy or truthfulness of any package description, weight, dimension, declared value, or handling instruction entered by an operator, a client, or a courier. Such information is entered by users, is not checked by us, and is displayed by the App exactly as it was supplied to it.
We do not review, monitor, filter, or control what is carried, who carries it, where it is collected, where it is taken, by what route, at what time, under what conditions, or whether its transport is lawful, licensed, permitted, safe, or appropriate. We have no editorial and no operational control over any delivery.
Couriers are engaged by operators, not by RutaLive. We do not recruit, select, hire, onboard, train, instruct, direct, supervise, schedule, roster, route, discipline, reward, pay, or terminate any courier. We do not set their working hours, their pay, their vehicle, their equipment, their standards of conduct, or their handling procedures. We do not determine which courier receives which order, nor whether an order is accepted, completed, refused, or abandoned.
Certain features of the App, including order assignment, automatic suggestion of routes, self-selection rules, GPS tracking, order limits, confirmation requirements, status reporting, and payout calculation, are configuration-driven tools. They are switched on, switched off, parameterised, and operated by the operator within the operator's own workspace, and they execute the operator's own instructions and business rules. The operator, not RutaLive, decides how those tools are used and bears responsibility for the outcome of using them. The existence of such features does not give RutaLive any authority over any courier and does not make RutaLive a participant in any delivery.
The operator alone determines what goods it accepts for transport, whether it is entitled and licensed to transport them, which courier carries them, by what means, and to what standard. The operator and its couriers alone perform the delivery.
Accordingly, the operator and its couriers are solely and exclusively responsible for performance and non-performance of every delivery arranged using the App, and for everything that flows from it, including without limitation: delay, failure to collect, failure to deliver, misdelivery, delivery to the wrong person, refusal of delivery, loss, theft, shortage, damage, contamination, spoilage, deterioration, mishandling, breach of temperature or handling requirements, incorrect or fraudulent proof of delivery, damage caused to premises or to third parties in the course of a delivery, road-traffic incidents, injury to any person, and the general quality, professionalism, safety, and lawfulness of the delivery service supplied to the end customer.
The quality of order fulfilment is a matter between the operator, its couriers, and its customers. RutaLive undertakes to supply the software and does not undertake, warrant, or guarantee that any operator or courier will perform any order at all, on time, correctly, competently, safely, or lawfully. Failure by an operator or a courier to perform an order is not a failure of the App and gives rise to no claim against RutaLive.
Every contract for the carriage, collection, or delivery of goods is concluded between the operator, the client, the courier, the sender, the consignee, and any other party involved, as the case may be. RutaLive is not a party to any such contract, is not a beneficiary of it, assumes no obligation under it, and gives no undertaking to any consignee, recipient, sender, insurer, or other third party. No consignee or recipient acquires any right against RutaLive by reason of a delivery being managed through the App.
Nothing in the App, including a tracking link, a status update, an estimated time of arrival, a notification, an invoice, or a proof-of-delivery record, constitutes a representation, warranty, undertaking, or assurance by RutaLive to any person about any delivery. Those records reflect data entered or generated by operators and couriers.
Where an operator or a client shares a tracking link, an arrival estimate, or any other output of the App with a consignee, recipient, or other third party, it does so as its own communication and on its own responsibility. The operator shall ensure that any such person is informed that times and positions shown are automatically generated estimates, that they must not be relied upon for any safety-critical decision, and that the delivery is arranged and performed by the operator, which alone is answerable for it.
If you have a complaint or claim concerning a delivery, including delay, loss, damage, misdelivery, courier conduct, pricing charged to you by an operator, or the service you received, you must raise it with the operator that arranged and performed that delivery. RutaLive is not a route of recourse, does not adjudicate, mediate, arbitrate, or resolve disputes between operators, clients, couriers, recipients, or their insurers, and has no obligation to become involved in them.
Operator accounts are created by self-registration. To open one you must provide your name, email address, phone number, and company details, and you must provide accurate and complete information.
Client, courier, and dispatcher accounts are not created by self-registration. They are created for you by the operator whose workspace you join. An operator may create such accounts within its own workspace and grant each of them permissions. An operator is responsible for the accounts it creates, for the permissions it grants and withdraws, and for all acts, omissions, and activity of its dispatchers, couriers, clients, and sub-accounts as if they were the operator's own. If an account has been created for you, you accept these Terms by signing in and using the App; if you do not accept them, do not use the App and ask the operator to close the account.
You are responsible for:
• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use of your account
You must be at least 16 years old to create an account and use the App.
The Service is offered under three tiers:
• Free — available without payment, subject to usage limits (couriers, orders per month, and features as published at https://rutalive.com/pricing).
• Business — a paid subscription providing extended limits and full feature access for small and mid-size delivery operations.
• Enterprise — a higher-tier paid subscription providing the largest courier and monthly order limits, dedicated account management and priority support for high-volume operators.
Limits and feature inclusions for each tier are published at https://rutalive.com/pricing and may be updated from time to time.
Where a tier is described as including "priority support", that means we place your support enquiries ahead of those from lower tiers in our handling queue. It is not a guaranteed response time and is not a service-level agreement. No tier carries any availability, uptime, or response-time commitment, and Section 17 applies to every tier without exception.
Business and Enterprise subscriptions may each be purchased on a monthly, six-month, or annual basis at the prices displayed at https://rutalive.com/pricing. Six-month and annual cycles are offered at a discount relative to the monthly cycle of the same tier. All prices are stated in United States Dollars (USD) and are exclusive of any VAT, GST, sales tax, or similar transaction-based tax, which may be added at checkout by our payment processor in accordance with applicable law.
All subscription payments are processed by Lemon Squeezy (Lemon Squeezy, LLC), acting as merchant of record. Lemon Squeezy is responsible for collecting payment, issuing invoices, and remitting applicable taxes. By initiating a subscription you also agree to Lemon Squeezy's terms of service available at https://www.lemonsqueezy.com.
Business and Enterprise subscriptions renew automatically at the end of each billing period at the then-current price for the selected tier and cycle, until cancelled. By initiating a subscription you authorise us, through Lemon Squeezy, to charge your payment method for each renewal until you cancel. Cancellation must be performed before the renewal date to avoid being charged for the next period.
You may cancel renewal at any time from the Subscription section within your operator settings. Cancellation stops future billing only; you retain access to your paid tier (Business or Enterprise) features until the end of the then-current paid period. Upon expiry of that period, your account is automatically downgraded to the Free plan, which may reduce the number of couriers and monthly orders permitted within your workspace. You are responsible for ensuring that your usage remains within the limits of the downgraded plan.
All subscription fees are final and non-refundable, except as expressly set out in Section 5.7. Refunds will not be granted for partial or unused billing periods, plan downgrades, accidental upgrades, dissatisfaction with the Service, lack of use, or any other reason.
As the sole exception to Section 5.6, refunds may be considered on an individual, case-by-case basis where you can reasonably demonstrate that two or more identical subscription payments were charged in error within a short period and were not the result of intentional re-subscription, plan change, or renewal. To request review of an accidental duplicate charge, contact us at [email protected] within thirty (30) calendar days of the disputed charge, providing the order identifier(s), the email used for payment, and a brief description of the circumstances. Each request is reviewed at our sole discretion. Approved refunds are issued exclusively via the original payment method through Lemon Squeezy and may take up to fourteen (14) business days to appear in your account. Granting a refund under this Section does not waive Section 5.6 or create any obligation to grant refunds in any other circumstance.
We may modify subscription prices at any time. Price changes apply only to renewal periods commencing after we notify you (by email or in-app) at least fourteen (14) days in advance. Your continued use of a subscription after the effective date of a price change constitutes acceptance of the new price. If you do not agree with the revised price, you must cancel renewal before the effective date.
If a renewal payment fails, your account may be placed in a "past due" state and you will be given a reasonable opportunity to update your payment method. If payment is not successfully recovered within the retry period operated by our payment processor, your subscription will expire and your account will be downgraded to the Free plan. We may additionally suspend access to paid features in accordance with Section 21 while an account remains past due.
If you believe you have been charged in error, you must first use the review process set out in Section 5.7. Initiating a chargeback, payment dispute, or other reversal of a subscription payment with your bank, card issuer, or payment provider without first using that process, and allowing us a reasonable opportunity to review the charge, is a material breach of these Terms.
Where such a reversal is initiated, we may immediately suspend or terminate your account and all associated workspaces without further notice, and we may recover from you the reversed amount together with any fees, penalties, or administrative charges imposed on us by the payment processor or the merchant of record in connection with the reversal. Amounts recovered under this Section are in addition to, and do not extinguish, any fees that remain payable under Section 21.
You agree not to:
• Use the App for any unlawful, fraudulent, or malicious purpose
• Submit false, misleading, or inaccurate information (including delivery addresses, contact details, or package descriptions)
• Interfere with or disrupt the App, servers, or networks connected to the App
• Attempt to gain unauthorized access to other user accounts or system components
• Use the App to harass, threaten, abuse, or harm any person
• Reverse-engineer, decompile, or disassemble any part of the App
• Use automated scripts, bots, or scrapers to access the App
• Upload malicious content, viruses, or harmful code
• Resell, sublicense, rent, lease, white-label, or otherwise make the App available to any third party as a service of your own, except under a separate written agreement with us
• Access or use the App on behalf of, or for the benefit of, a competing product or service, or for benchmarking, competitive analysis, or the development of a similar or substitute service
• Share, transfer, or make available login credentials beyond the seats, users, and sub-accounts provided under your subscription, or permit account use by anyone other than the individual to whom the account was issued
• Circumvent, disable, or attempt to exceed the limits of your subscription tier, including limits on couriers, users, or monthly orders, whether by creating additional accounts or workspaces, by manipulating records, or by any other means
• Place an excessive, abusive, or unreasonable load on the App or its interfaces, including the Public API; we may throttle, rate-limit, queue, or refuse requests to protect the stability of the Service for all users
• Conduct penetration testing, vulnerability scanning, load testing, or any other security or performance testing against the App or its infrastructure without our prior written authorisation
• Scrape, crawl, harvest, index, or otherwise extract data from the App by automated means, or systematically download data other than through the export functions and the Public API provided to you
• Use data obtained from the App to train, fine-tune, evaluate, or otherwise develop any machine-learning model or artificial-intelligence system
Breach of this Section is a material breach of these Terms and entitles us to suspend or terminate your access in accordance with Section 21, in addition to any other remedy available to us.
You are solely responsible for all content you submit through the App, including but not limited to: photographs, digital signatures, chat messages, order details, and delivery information.
By submitting content, you grant RutaLive a worldwide, non-exclusive, royalty-free license to use, store, process, and display this content solely for the purpose of providing and improving the Service.
You represent that you have the right to submit all content and that it does not violate any third-party rights or applicable laws.
Operators are responsible for the accuracy of order information, proper assignment of couriers, and management of their delivery operations. Operators are responsible for the conduct of couriers operating under their organization.
An operator is additionally responsible for the configuration of its own workspace, including pricing rules, delivery zones, order limits, assignment and multi-order modes, confirmation requirements, and payout settings, and for the consequences of that configuration. An operator is responsible for the acts and omissions of every user it admits to its workspace, including its dispatchers, its couriers, and its clients, and for ensuring that each of them complies with these Terms.
A dispatcher is a sub-account created by an operator and granted a defined set of permissions within that operator's workspace. A dispatcher acts for and on behalf of the operator that created it. The operator is responsible for selecting who receives a dispatcher account, for the scope of the permissions granted, for withdrawing access when it is no longer appropriate, and for everything done under a dispatcher account as if done by the operator itself. Dispatchers must comply with these Terms to the same extent as the operator.
Clients are responsible for providing accurate pickup and delivery addresses, contact information, and package descriptions when creating orders.
Clients are responsible for what they tender for transport, for its lawfulness, for its packaging and labelling, for declaring anything that affects safe or lawful handling, and for holding any authorisation required to consign it.
Couriers are responsible for executing deliveries safely and professionally, providing accurate photo confirmations, obtaining required signatures, and handling packages with care. Couriers must comply with all applicable local laws and regulations.
Couriers are responsible for holding a valid driving licence and any other authorisation required for the vehicle and the goods they carry, for the roadworthiness and lawful operation of that vehicle, for observing traffic and road-safety rules, and for operating a mobile device lawfully and safely while working. A courier must never interact with the App while driving.
Each operator shall require each of its couriers to comply with this Section as a condition of performing deliveries, and shall satisfy itself that they do. The requirements in this Section are conditions of permitted use of the App and obligations the operator owes us and must impose on its couriers. They are not instructions given by RutaLive as to how any delivery is to be performed, and RutaLive neither supervises nor enforces compliance with them; responsibility for the safe conduct of a courier rests with that courier and with the operator that engages them.
RutaLive is an independent software vendor. The relationship between RutaLive and you is that of independent contracting parties and nothing more.
Nothing in these Terms, and nothing in the operation or use of the App, creates or is to be construed as creating any employment, worker, secondment, agency, partnership, joint venture, franchise, distributorship, or fiduciary relationship between RutaLive and any operator, dispatcher, client, courier, recipient, or any of their personnel. Neither party has authority to bind the other, to incur obligations on the other's behalf, or to hold itself out as entitled to do so.
Couriers are engaged by operators. They are not employees, workers, agents, contractors, or personnel of RutaLive under any legal characterisation, in any jurisdiction, for any purpose, including employment law, tax, social security, and pension law. RutaLive does not hire, engage, supervise, schedule, direct, discipline, or terminate any courier, does not set or negotiate any courier's compensation, and does not pay any courier. Where the App calculates a courier payout, it applies rates and rules that the operator itself configures, and the resulting figure is an output of the operator's own settings; payment is made by the operator, from the operator's own funds, under the operator's own arrangement with the courier.
Features such as order assignment, automatic suggestion of routes, self-selection rules, GPS tracking, order limits, confirmation requirements, status reporting, and payout calculation are tools placed at the disposal of the operator and operated by the operator. They are not the exercise of control by RutaLive over any person, and neither their existence nor their use is to be treated as evidence of any employment or agency relationship with RutaLive.
In particular: RutaLive does not select or approve any courier; does not set any courier's rate of pay, working hours, shifts, or territory; does not require any courier to accept any order; does not provide any vehicle, equipment, uniform, or livery; does not require exclusivity; does not appraise any courier's performance; and does not pay any courier. Each of those things is done, if at all, by the operator. Where courier location data is collected, it is collected on the operator's instruction, is made available to that operator, and is not used by RutaLive to monitor, assess, or manage the performance of any courier.
Any suspension or closure of an individual account by RutaLive under Section 21 is a technical access-control measure taken to protect the security or lawful operation of the Service, or to comply with law. It is not the engagement, discipline, management, or dismissal of any person, and is neither evidence of nor a basis for inferring any supervisory or managerial authority of RutaLive over that person.
Each operator is solely responsible for the engagement and classification of its own personnel and couriers, whether as employees, workers, self-employed contractors, or otherwise, and for all consequences of that classification, including wages, minimum-wage and overtime obligations, holiday and rest entitlements, working-time and driver-hours rules, income tax and withholding, social-security and pension contributions, insurance, benefits, health and safety duties, collective-bargaining obligations, and termination rights. Any claim, audit, reassessment, penalty, or proceeding concerning the status or treatment of an operator's personnel or couriers is the operator's sole responsibility, and any liability RutaLive incurs by reason of an operator's engagement, classification, or treatment of its personnel is a loss for which the operator is liable to RutaLive under Section 20, to the fullest extent permitted by applicable law.
Each operator represents, warrants, and undertakes, on a continuing basis for as long as it uses the App, that it holds and maintains in force every licence, permit, registration, authorisation, certificate, and approval required by applicable law to operate its delivery business and to carry the goods it carries, in each territory in which it operates.
Each operator further undertakes to comply with all laws and regulations applicable to its operations, including without limitation those governing:
• Transport and carriage of goods, including any operator licensing or permit regime
• Road safety, traffic rules, and the lawful and safe operation of vehicles
• Driver licensing, driver qualification, driving and rest hours, and fatigue management
• Vehicle registration, roadworthiness, inspection, and maintenance
• Dangerous, hazardous, and restricted goods, including classification, packaging, labelling, documentation, and specialist authorisation
• Customs, import and export formalities, and cross-border movement of goods
• Consumer protection, distance selling, and fair trading in dealings with its own customers
• Tax, invoicing, and record-keeping requirements applicable to its own business
• Employment, worker protection, and health and safety
Each operator is responsible for carrying out any driver-licence verification, background check, right-to-work check, criminal-record check, or other screening required by applicable law or reasonably appropriate to its operations, before allowing a courier to perform deliveries. RutaLive does not perform, commission, verify, or review any such check on any person, and the presence of a courier account in the App is not a representation by RutaLive that the person has been checked, licensed, qualified, or approved in any way.
RutaLive does not advise on regulatory compliance and provides no legal, tax, insurance, customs, or transport-regulatory advice. Nothing in the App or in these Terms is such advice, and you should obtain your own professional advice.
Each operator shall obtain and maintain in force, at its own cost and for the whole period during which it uses the App, all insurance required by applicable law and all further insurance appropriate to the nature, scale, and risk of its operations. Depending on the operator's activities and jurisdiction, that will typically include motor or vehicle liability insurance for every vehicle used, general or public liability insurance covering injury to persons and damage to property, cargo or goods-in-transit insurance covering the goods carried, and any employer's liability or workers' compensation cover required in respect of its personnel.
Each operator is responsible for ensuring that every courier performing deliveries under its organisation is properly licensed for the vehicle and the goods concerned and is covered by insurance valid for the use being made of the vehicle, including any commercial or business-use cover that private policies commonly exclude.
An operator shall, within ten (10) business days of our written request, provide evidence that the insurance required by this Section is in force, in the form of certificates or equivalent confirmation from its insurers or brokers. Failure to provide that evidence is a material breach of these Terms and entitles us to suspend under Section 21 until it is provided. We are under no obligation to make such a request, and making one, or receiving evidence in response, is not a review, verification, approval, or endorsement by us of the adequacy of any cover, and does not transfer any part of the operator's responsibility under this Section to us.
RutaLive provides no insurance of any kind. No insurance, cover, guarantee, warranty, indemnity, protection, compensation scheme, or assumption of risk in respect of goods, vehicles, persons, or operations is included in any subscription tier, is offered as an add-on, or is otherwise provided by us, whether directly or through any third party. Subscription fees purchase access to software and nothing else.
Accordingly, risk in respect of loss of, theft of, damage to, delay to, or shortage of goods, and in respect of bodily injury, death, property damage, or economic loss arising from any delivery, vehicle, or operation, rests with the operator and courier responsible and their insurers, and not with RutaLive. Such claims lie against them. RutaLive's own liability, where any arises, is limited exclusively as set out in Section 19, and nothing in this Section is to be read as excluding or limiting liability beyond what that Section provides.
RutaLive is not a party to, and does not participate as a principal in, any insurance claim, recovery, subrogation, or salvage process arising from a delivery. We will, however, on reasonable request and at the requesting party's cost, provide such records and reasonable assistance as a party to such a process requires, and will preserve records relevant to a claim once we are given notice of it. Nothing in this paragraph requires us to disclose anything that applicable law, a duty of confidence, or a data-protection obligation prevents us from disclosing.
You must not use the App in connection with the collection, carriage, storage, or delivery of any item whose transport is unlawful, or which you are not licensed, authorised, or qualified to carry. Without limiting that obligation, the App must not be used in connection with:
• Illegal drugs, narcotics, and controlled substances, and precursors to them
• Prescription medicines and medical products where the sender or carrier is not licensed to handle them
• Weapons, firearms, firearm components, ammunition, and their unlicensed transport
• Explosives, fireworks, pyrotechnics, and munitions
• Hazardous, dangerous, radioactive, toxic, infectious, corrosive, or flammable goods requiring special authorisation, classification, packaging, labelling, or documentation, where that authorisation is not held or those requirements are not met
• Stolen, misappropriated, smuggled, counterfeit, or pirated goods, and goods infringing the intellectual property rights of any person
• Human remains, human bodily parts, organs, tissue, and biological samples, other than where lawfully permitted and performed under the required authorisation
• Live animals, where their transport is prohibited or requires authorisation that is not held
• Protected wildlife, endangered species, and products derived from them
• Cash, bullion, bearer instruments, and negotiable securities, beyond what applicable law and the carrier's own authorisations permit
• Goods subject to sanctions, embargoes, or export controls, and goods destined for any person or place to which supply is restricted
• Material that is unlawful to possess or distribute, including child sexual abuse material and material inciting violence or terrorism
• Any other item prohibited or restricted by applicable law, by the terms of the carrier's own licences and insurance, or by the rules of any airport, port, terminal, or facility involved
As stated in Section 3.2, we do not inspect consignments and do not undertake to review or assess package descriptions for compliance, and you must not rely on us to detect a breach of this Section. Compliance is entirely and exclusively the responsibility of the operator and the client, each of which warrants on every order that the goods concerned may lawfully be carried by the persons carrying them.
Breach of this Section is a material breach of these Terms. It entitles us to suspend or terminate your account and any related workspace immediately and without notice in accordance with Section 21, to preserve and disclose records to competent authorities where required or permitted by law, and to be indemnified under Section 20 in respect of everything arising from the breach.
Routes, route sequences, distances, travel times, estimated times of arrival, geocoded coordinates, address suggestions, delivery-zone detection, and calculated prices produced by the App are estimates. They are generated from third-party mapping, geocoding, and routing data and from configuration values that the operator itself sets. They are generated automatically and are not reviewed by RutaLive personnel before they are displayed to you.
The App displays third-party mapping data and, where several stops are involved, a suggested ordering of those stops. It does not generate turn-by-turn navigation instructions and is not a navigation system: where a courier navigates to an address, they do so using a separate third-party navigation application which they choose to launch and which operates outside our control. RutaLive does not select, approve, or recommend any road, manoeuvre, or path of travel. The operator and the courier decide the route actually driven.
Such estimates may be inaccurate, incomplete, outdated, or delayed. Mapping and address data may not reflect current road layouts, closures, restrictions, traffic conditions, weather, access limitations, building numbering, or local naming; geocoding may resolve an address to an approximate or incorrect point; location reporting depends on device hardware, permissions, battery state, and network coverage and may be delayed, imprecise, or unavailable. We do not warrant the accuracy, completeness, currency, or fitness for purpose of any of it.
You must not rely on the App as the sole basis for any safety-critical decision, for any navigational or driving decision, or for any binding commitment given to a third party. Where you give a customer, consignee, or other third party a delivery window, an arrival time, a price, or any other assurance derived from the App, you do so on your own assessment and at your own risk, and you alone are responsible for meeting it. Couriers and drivers remain responsible at all times for observing actual road conditions, signage, and traffic law, which take precedence over anything the App displays.
The App is a general-purpose logistics management tool. It is not designed, tested, certified, or supplied for emergency response, ambulance or patient transport, medical or life-support logistics, transport of time-critical medical materials, or any other activity in which failure, delay, or inaccuracy could lead to death, personal injury, or severe environmental or property damage. You must not use it for such purposes, and if you nevertheless do so you accept the entire risk of doing so.
The App depends on services supplied by third parties. These currently include Mapbox for maps, geocoding, and routing; Google and Firebase for push notifications, analytics, and crash reporting; Intuit QuickBooks Online for optional accounting synchronisation; Resend for transactional email; Lemon Squeezy as payment processor and merchant of record; Cloudflare Turnstile for bot protection on sign-in and registration; Meta Platforms and Google advertising tools for advertising measurement on our marketing website; Google Maps and Waze, which a courier may launch externally for navigation; and our hosting and infrastructure providers. The set of providers may change as the App develops.
Each of these services is supplied by its own provider under that provider's own terms and privacy policy, and is outside our control. We are not liable for the acts, omissions, errors, defects, inaccuracies, interruptions, outages, degradation, security incidents, data handling, pricing decisions, terms changes, deprecation, or discontinuation of any third-party service, nor for any consequence to you of any of them. Where a third-party service fails or is withdrawn, the affected functionality of the App may be degraded, suspended, or removed, and that does not entitle you to a refund.
Where a third-party provider imposes obligations on end users, you must comply with them when using the corresponding functionality. In particular, in relation to Mapbox mapping, geocoding, and routing data, you must not remove, obscure, or alter any attribution or logo required to be displayed, and you must not cache, store, retain, redistribute, resell, scrape, or reuse map tiles, geocoding results, or routing results otherwise than as that provider's terms permit. Similar restrictions may apply to other providers. Breach of a third-party provider's terms through your use of the App is your responsibility, is a breach of these Terms, and is covered by the indemnity in Section 20.
Where you choose to connect the App to an external account of yours, such as QuickBooks Online, you authorise the resulting exchange of data, you are responsible for what is exchanged and for its accuracy in the receiving system, and you remain bound by that provider's own terms. Records synchronised into an external accounting system are not verified by us and do not constitute accounting, tax, or bookkeeping advice.
The App offers a Public API. Where it is made available to you, the following applies in addition to the rest of these Terms.
API keys are confidential, are issued for your use only, and are non-transferable. You must store them securely, must not embed them in client-side code or publish them, and must rotate or revoke them promptly if they may have been exposed. You are responsible for all activity carried out under your API keys, whether or not authorised by you, and requests made with a valid key are treated as made by you.
Where you register a webhook endpoint, you are responsible for the security, availability, and correct configuration of the URL you register, for verifying the signature on every message you receive before acting on it, for handling duplicate and out-of-order messages, and for ensuring that the endpoint does not expose any internal system. Webhook delivery is provided on a reasonable-efforts basis and is not guaranteed: messages may be delayed, duplicated, reordered, or, after failed retries, not delivered at all. You must not rely on webhook delivery alone where correctness matters, and should reconcile against the API.
Rate limits, quotas, and fair-use rules apply and may be adjusted to protect the stability of the Service. We may throttle, suspend, or revoke API access that exceeds them or that we reasonably consider abusive or harmful. API endpoints, payloads, and behaviour may be versioned, extended, or changed; we will give reasonable notice of materially breaking changes where practicable. Additive changes, such as new fields, may be made without notice, and your integration must tolerate them.
The Public API must not be used to replicate, reconstruct, or compete with the App, to build a substitute or derivative service, to extract data in bulk beyond your own legitimate operational use, or in any manner prohibited by Section 6.
Our handling of personal data is described in our Privacy Policy at https://rutalive.com/privacy-policy. This Section allocates the respective data-protection roles of the parties where data-protection law applies.
In respect of operational data that a customer puts into or generates within its workspace — including order details, sender and recipient names, addresses and contact details, courier location and tracking data, proof-of-delivery photographs and signatures, chat messages, and delivery notes — the operator that owns the workspace acts as controller and determines the purposes and means of processing. A client creating orders within an operator's workspace does so under that operator's control, and requests from individuals in respect of such data are directed to that operator. RutaLive acts as processor and processes that data on the operator's documented instructions, which are given by the customer's use and configuration of the App and by these Terms, save where we are required to process it by applicable law.
In respect of account registration data, authentication and security data, subscription and billing data, support correspondence, and our own product analytics, diagnostics, and abuse prevention, RutaLive acts as controller and processes that data as described in the Privacy Policy.
Each customer warrants that it has a lawful basis for the personal data it enters into, generates within, or instructs us to process through the App; that it has given all notices and obtained all consents or authorisations required in respect of its own clients, senders, recipients, consignees, couriers, dispatchers, and other personnel, including notices concerning the tracking of courier location during working time and the capture of images and signatures at the point of delivery; that it will respond to requests from individuals exercising their rights in respect of that data; and that its instructions to us will not put us in breach of applicable law. We will provide reasonable assistance with such requests to the extent the App allows.
A Data Processing Agreement is available on request to [email protected]. Where a Data Processing Agreement is concluded between us and a customer, it governs the processing of that customer's data and prevails over this Section to the extent of any conflict.
The App is provided on an "as available" basis. We do not guarantee any level of availability, uptime, latency, throughput, or performance, we make no service-level commitment, and no service credits, refunds, discounts, or other compensation are payable in respect of unavailability, degradation, or interruption of the Service, however caused and however long it lasts.
We may carry out scheduled maintenance and will endeavour to conduct it at times likely to cause least disruption, giving advance notice by email or in-app where practicable. We may also carry out emergency maintenance at any time and without notice where necessary to protect the security, integrity, or stability of the Service or to comply with law.
We may modify the App and its features at any time, including by adding, altering, improving, restricting, reorganising, renaming, deprecating, or discontinuing any feature, integration, interface, or supported platform, and by changing which features are included in which subscription tier. Where a change is both material and adversely affects your use of a paid subscription, we will give reasonable prior notice by email or in-app where practicable. Your continued use of the App after a change takes effect constitutes acceptance of it; if you do not accept it, your remedy is to cancel renewal under Section 5.5.
We may suspend access to the App, in whole or in part, where we reasonably consider it necessary to address a security threat, a legal requirement, an infrastructure failure, or conduct that endangers the Service or other users.
The App, including its design, source code, graphics, user interface, and all related materials, is the intellectual property of RutaLive and is protected by copyright and other intellectual property laws.
You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works based on the App or any part thereof without prior written consent from RutaLive.
RutaLive supplies management software used by operators, their couriers, and their clients. We are not a delivery company and do not employ couriers. Delivery services are provided by independent operators and couriers. RutaLive provides the software and does not participate in the actual delivery process. This Section is to be read together with Section 3, which describes our software-only role in full and which prevails over any other characterisation of that role in these Terms.
Without limiting Sections 3, 11, 13, and 14, and to the maximum extent permitted by applicable law, RutaLive shall not be liable for:
• Delivery delays, damages, or loss of packages (responsibility of courier/operator)
• Actions or negligence of third-party couriers and operators
• Quality, safety, or legality of packages being delivered
• Disputes between clients, operators, and couriers
• Service interruptions due to technical issues, maintenance, or force majeure
• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business opportunities arising from use of the App
• Bodily injury, death, or damage to property arising from any delivery, vehicle, or operation
• The contents, nature, description, packaging, labelling, value, or lawfulness of anything transported
• The inaccuracy of any route, distance, travel time, estimated time of arrival, geocoded address, zone assignment, or calculated price
• Acts, omissions, outages, or changes of any third-party service on which the App depends
• The configuration an operator applies to its own workspace and the consequences of that configuration
• Any claim brought by a consignee, recipient, sender, or other third party in connection with a delivery
Liabilities that are never excluded or limited. Nothing in these Terms excludes or limits liability for death or personal injury caused by RutaLive's negligence, for fraud or fraudulent misrepresentation, or for any other liability whose exclusion or limitation is prohibited by applicable law. This paragraph prevails over every other provision of these Terms, including the cap on aggregate liability below, and the cap does not apply to any liability described in it.
Subject only to the paragraph above, and to the maximum extent permitted by applicable law, all other liability of RutaLive is excluded as set out in this Section and, where not excluded, is limited by the cap on aggregate liability below.
DISCLAIMER OF WARRANTIES. THE SERVICE AND THE APP ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RUTALIVE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM RUTALIVE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
Complaints and claims concerning a delivery, including delay, damage, and loss, are directed to the operator that arranged and performed it, as set out in Section 3.6.
CAP ON AGGREGATE LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF RUTALIVE AND ITS AFFILIATES ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR THE APP, REGARDLESS OF THE FORM OF ACTION (WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE), SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIMANT FIRST BECAME AWARE, OR OUGHT REASONABLY TO HAVE BECOME AWARE, OF THE CIRCUMSTANCES GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD 100).
This cap applies to all claims in the aggregate, not per claim. Where a series of related events gives rise to more than one claim, those claims constitute a single claim arising on the date of the first such event. The cap does not apply to liability arising from RutaLive's fraud, wilful misconduct, or gross negligence, nor to any liability described in the paragraph headed "Liabilities that are never excluded or limited" above, nor to any liability that applicable law does not permit to be limited, including liability that cannot lawfully be excluded under mandatory consumer-protection laws of your jurisdiction.
The parties acknowledge that the subscription fees have been set on the basis of the allocation of risk in this Section and in Sections 3, 11, and 20, that this allocation is a material and negotiated basis of the agreement between them, and that RutaLive would not supply the Service at those fees without it.
You agree to indemnify, defend, and hold harmless RutaLive and its affiliates, and their officers, directors, employees, and contractors, from and against any claims, demands, actions, proceedings, damages, losses, liabilities, fines, penalties, settlements, costs, and expenses (including reasonable legal fees) arising out of or in connection with your use of the App, your violation of these Terms, or your violation of any rights of a third party.
Without limiting the generality of the above, this indemnity expressly extends to any claim arising out of or in connection with:
• Bodily injury to, illness of, or death of any person
• Damage to, or loss of use of, any property, premises, or infrastructure
• The operation, condition, loading, parking, or use of any vehicle, including road-traffic incidents
• Loss, theft, shortage, damage, contamination, spoilage, deterioration, or destruction of any goods, whether in transit, at collection, at delivery, or while otherwise in your or your courier's possession
• Delay, non-collection, non-delivery, misdelivery, delivery to an incorrect person, or defective or falsified proof of delivery
• The transport of, or attempt to transport, any prohibited, restricted, unlawful, undeclared, or improperly declared item, including any breach of Section 12
• Claims by consignees, recipients, senders, customers, insurers, subrogated parties, or any other third party arising from any delivery arranged or managed using the App
• Fines, penalties, sanctions, levies, assessments, and enforcement action imposed by any regulatory, tax, customs, transport, employment, or data-protection authority, and any traffic, parking, tolling, congestion, or road-usage violation
• Any failure to hold or maintain a licence, permit, authorisation, or insurance required under Sections 10 and 11
• Claims by your own couriers, dispatchers, employees, contractors, or other personnel, including claims concerning employment or worker status, classification, wages, overtime, holiday pay, working time, benefits, taxes, social-security contributions, discrimination, health and safety, and termination
• Your breach of any third-party provider's terms under Section 14, and your breach of any data-protection obligation under Section 16
This indemnity applies whether or not the claim is well founded, and survives termination of your account and of these Terms. IT APPLIES EVEN WHERE THE CLAIM ARISES IN WHOLE OR IN PART FROM THE NEGLIGENCE OF RUTALIVE, save that it does not extend to the portion of any loss finally determined to have been caused by RutaLive's gross negligence, wilful misconduct, or fraud, and save that it is reduced to the extent that RutaLive's own act, omission, or unreasonable delay caused or increased the loss. This indemnity applies to the fullest extent permitted by applicable law; where applicable law limits it, it applies to the maximum extent that law permits, and no person is required to indemnify RutaLive to an extent that mandatory law prohibits. The invalidity of any part of this Section does not affect the remainder of it.
As conditions of this indemnity: we will notify you in writing of a claim within a reasonable period after becoming aware of it, provided that a delay in notification relieves you of your obligations only to the extent you are materially prejudiced by it; we may, at our option and at your cost, assume sole control of the defence and settlement of the claim, in which case you will provide all reasonable cooperation, information, and assistance we request; and you may not settle, compromise, admit liability in, or consent to judgment in any claim in a way that imposes any obligation, payment, admission, or restriction on us, or that does not unconditionally release us, without our prior written consent.
Where we assume control of the defence we will act reasonably, will take reasonable steps to keep the costs recoverable under this indemnity proportionate, and will not settle a claim on terms that impose a payment, admission, or continuing restriction on you without your prior written consent, which you may not unreasonably withhold or delay. We will keep you reasonably informed of the progress of any claim we control and will consider in good faith any representations you make about its conduct.
We indemnify you, on the same procedural conditions applied in reverse, against any claim by a third party that your permitted use of the Service in accordance with these Terms infringes that third party's copyright, trade mark, or trade-secret rights, excluding any claim arising from your data, your configuration, your combination of the Service with anything not supplied by us, or your use of the Service otherwise than in accordance with these Terms. Our liability under this paragraph is subject to the cap in Section 19.
Suspension temporarily restricts access to the App or to parts of it while your account continues to exist. We may suspend your account, your workspace, or any user within it, with notice where practicable and without notice where the circumstances require, if: payment is overdue and has not been recovered under Section 5.9; a chargeback or payment reversal has been initiated contrary to Section 5.10; we reasonably suspect a breach of Section 6 (acceptable use), Section 12 (prohibited cargo), or Section 22 (export controls and sanctions); your use threatens the security, integrity, availability, or lawful operation of the Service; or suspension is required to comply with law or the direction of a competent authority.
We will lift a suspension once the underlying cause is resolved to our reasonable satisfaction. Suspension does not relieve you of the obligation to pay fees for the suspended period where the suspension results from your breach.
Termination ends the agreement and your right to use the App. We may terminate your account at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, and in particular for any unremedied cause listed in Section 21.1. You may terminate at any time by cancelling your subscription and requesting deletion of your account.
You may request permanent deletion of your account at any time using either of the following channels:
• Self-service: visit https://rutalive.com/delete-account and submit the deletion form using your account email and password.
• Email: contact [email protected] with subject "Account Deletion".
Deletion is not instantaneous. A deletion request is verified and then carried out by us within the response periods set out in our Privacy Policy.
Upon termination, your right to use the App ceases immediately. All fees that accrued before termination remain payable and are not refundable, subject only to Section 5.7. Termination does not entitle you to a refund of any prepaid subscription period.
The App provides export functions for order history, reports, and invoices while your account is active, and you should use them to retrieve anything you need before you terminate. Access to the App ends on termination, and we do not undertake to keep the App available to you after that date for the purpose of exporting.
Unless you have requested deletion, and unless the termination results from a breach that requires us to act sooner, we will for thirty (30) days after termination respond to a written request sent to [email protected] from your registered email address by providing a copy of your account data in a machine-readable format. It is your responsibility to make that request within that window. After the window expires, and following a deletion request, your data is removed in accordance with the retention rules of our Privacy Policy and within the response periods stated in it, noting that certain records may be retained where a legal, tax, or accounting obligation requires it, and that deleted data may persist in routine encrypted backups for a limited period until those backups are overwritten in the ordinary cycle.
Where an operator's account is terminated, the workspace and the dependent courier, dispatcher, and client accounts within it are affected as well. Operators are responsible for informing their own users and for meeting any obligation they owe them in respect of the data concerned.
Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: Section 3 (platform-only role), Section 9 (independent contractor status), Section 11 (insurance), Section 18 (intellectual property), Section 19 (disclaimers and limitation of liability), Section 20 (indemnification), Section 25 (governing law and disputes), and Section 26 (general provisions), together with any accrued payment obligation.
You represent and warrant that you are not located in, organised under the laws of, or ordinarily resident in any country or territory that is the subject of comprehensive economic sanctions or embargo; that you are not owned or controlled by, and are not acting on behalf of, any person who is; and that neither you nor any of your directors, officers, or beneficial owners is identified on any restricted-party, denied-party, sanctioned-person, or export-exclusion list maintained by a competent authority.
You undertake not to permit any such person or entity to access or use the App, whether through your workspace, your accounts, your sub-accounts, or your API keys, and to comply with all applicable export-control, import-control, sanctions, and anti-money-laundering laws in your use of the App and in the delivery activities you manage through it.
A breach of this Section is a material breach of these Terms and entitles us to suspend or terminate immediately under Section 21 and without refund. We may also take any step, including suspension, blocking, or reporting, that we reasonably consider necessary to comply with applicable sanctions or export-control law.
Neither party shall be liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government action or sanctions, labour disputes, internet or telecommunications outages, third-party service failures (including those of cloud-hosting providers, payment processors, mapping or geocoding services), pandemics, denial-of-service or other cyber-attacks. The affected party shall make commercially reasonable efforts to mitigate the impact and resume performance as soon as practicable.
We may modify these Terms. When we do, we will update the "Last updated" date at the top of this page.
Where a change is material and adversely affects you, we will give you at least fourteen (14) days' notice by email to your registered address or by notification within the App before it takes effect. Where you hold a paid subscription and do not accept such a change, your remedy is to terminate your subscription before the change takes effect, in which case the change will not apply to you and Section 5.6 continues to govern fees already paid.
Non-material changes, such as corrections, clarifications, and updates to contact details or to the list of third-party providers, may be made without individual notice. Your continued use of the App after a change takes effect constitutes acceptance of the revised Terms. If you do not agree with them, you must stop using the App. For price changes, notice is given in accordance with Section 5.8.
These Terms shall be governed by and construed in accordance with the laws applicable to the country in which RutaLive is established, without regard to its conflict-of-law principles.
Any dispute, controversy, or claim arising out of or relating to these Terms — or the breach, termination, or invalidity thereof — shall first be addressed through good-faith negotiation between the parties. If the dispute cannot be resolved within thirty (30) days of written notice, either party may submit the dispute to the competent courts of the jurisdiction in which RutaLive is established, except where mandatory consumer-protection laws of your country of residence require otherwise.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be treated as modified to the minimum extent necessary to make it valid and enforceable while preserving its commercial intent as closely as possible, or, if it cannot be so modified, severed. In either case the remaining provisions continue in full force and effect.
You may not assign, transfer, novate, charge, or otherwise dispose of these Terms or any right or obligation under them, in whole or in part, without our prior written consent. We may assign, transfer, or novate these Terms in whole or in part, including in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of the assets or business to which they relate. Any purported assignment in breach of this Section is void.
These Terms, together with the Privacy Policy and any additional written agreement expressly entered into between us (such as a Data Processing Agreement or an enterprise order form), constitute the entire agreement between the parties in relation to the App and supersede all prior discussions, representations, proposals, and understandings on that subject. In the event of conflict, the following order of precedence applies: first, any separately signed written agreement between us; second, any Data Processing Agreement, in respect of the processing of personal data; third, these Terms; and fourth, the Privacy Policy.
Marketing material, blog posts, and other content published on our website do not form part of this agreement, except for the pricing page at https://rutalive.com/pricing to the extent these Terms expressly incorporate it for subscription limits, feature inclusions, and prices. Each party acknowledges that in entering into this agreement it has not relied on, and has no remedy in respect of, any statement, representation, assurance, or warranty that is not expressly set out in these Terms or in a document expressly incorporated by them. Nothing in this Section excludes or limits liability for fraud or fraudulent misrepresentation.
No failure or delay by either party in exercising any right or remedy under these Terms operates as a waiver of it, and no single or partial exercise of any right or remedy prevents its further exercise or the exercise of any other right or remedy. A waiver is effective only if given in writing and applies only to the specific instance for which it is given.
We may give you notice by email to the address registered on your account, by notification within the App, or by posting to the relevant page of our website, and it is your responsibility to keep your registered email address current and monitored. You must give us notice by email to [email protected]. A notice sent by email is deemed received on the next business day after sending, provided no delivery failure is received; a notice given within the App is deemed received when first displayed to a user of the account.
These Terms are for the benefit of the parties to them and their permitted successors and assigns only, save that RutaLive's affiliates, and the officers, directors, employees, and contractors of RutaLive and of its affiliates, may enforce Sections 19 and 20 as if they were parties to these Terms. Save for that exception, no other person, expressly including consignees, recipients, senders, end customers of an operator, and the insurers or subrogees of any of them, has any right to enforce any provision of these Terms or acquires any right or benefit under them.
If you send us suggestions, ideas, feature requests, bug reports, or other feedback about the App, you grant us a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable right to use, copy, modify, and exploit that feedback and to incorporate it into the App or any other product without restriction, attribution, confidentiality obligation, or compensation to you. You warrant that you are entitled to give feedback on those terms.
To the maximum extent permitted by applicable law, any claim arising out of or relating to these Terms, the Service, or your use of the App must be brought within one (1) year after the claim first arose, failing which it is permanently barred.
This Section does not apply to a claim for death or personal injury; to a claim based on fraud; to a claim by a person who is not a party to these Terms; to a claim by or on behalf of a minor or a person lacking capacity; or where mandatory law prescribes a longer period that cannot be varied by agreement.
Section headings and numbering are for convenience only and do not affect interpretation. The words "including", "includes", and "in particular" are to be read as introducing examples and do not limit the generality of the words preceding them.
If you have any questions about these Terms of Service, please contact us at:
Email: [email protected]
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