Last updated: 2026-05-29
By creating an account or using RUTA ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.
These Terms constitute a legally binding agreement between you and Ruta Delivery Team ("we", "us", "our") governing your use of the RUTA application and related services.
Your use of the Service is also governed by our Privacy Policy, available at https://rutalive.com/privacy-policy, which is incorporated into these Terms by reference and describes how we collect, use, and protect your personal data.
RUTA is a courier management system developed by Ruta Delivery Team. The App provides the following functionality:
• Operators can create, assign, and manage delivery orders
• Clients can create delivery orders and track their status
• Couriers can accept and execute deliveries with real-time GPS tracking
• Photo confirmations and digital signatures for proof of pickup and delivery
• In-app chat between couriers and operators
• Route optimization and interactive map display
• Order history, statistics, and reporting
To use the App, you must create an account by providing your name, email address, phone number, and selecting a role (operator, client, or courier). You must provide accurate and complete information during registration.
You are responsible for:
• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use of your account
You must be at least 16 years old to create an account and use the App.
The Service is offered under three tiers:
• Free — available without payment, subject to usage limits (couriers, orders per month, and features as published at https://rutalive.com/pricing).
• Business — a paid subscription providing extended limits and full feature access for small and mid-size delivery operations.
• Enterprise — a higher-tier paid subscription providing the largest courier and monthly order limits, dedicated account management and priority support for high-volume operators.
Limits and feature inclusions for each tier are published at https://rutalive.com/pricing and may be updated from time to time.
Business and Enterprise subscriptions may each be purchased on a monthly, six-month, or annual basis at the prices displayed at https://rutalive.com/pricing. Six-month and annual cycles are offered at a discount relative to the monthly cycle of the same tier. All prices are stated in United States Dollars (USD) and are exclusive of any VAT, GST, sales tax, or similar transaction-based tax, which may be added at checkout by our payment processor in accordance with applicable law.
All subscription payments are processed by Lemon Squeezy (Lemon Squeezy, LLC), acting as merchant of record. Lemon Squeezy is responsible for collecting payment, issuing invoices, and remitting applicable taxes. By initiating a subscription you also agree to Lemon Squeezy's terms of service available at https://www.lemonsqueezy.com.
Business and Enterprise subscriptions renew automatically at the end of each billing period at the then-current price for the selected tier and cycle, until cancelled. By initiating a subscription you authorise us, through Lemon Squeezy, to charge your payment method for each renewal until you cancel. Cancellation must be performed before the renewal date to avoid being charged for the next period.
You may cancel renewal at any time from the Subscription section within your operator settings. Cancellation stops future billing only; you retain access to your paid tier (Business or Enterprise) features until the end of the then-current paid period. Upon expiry of that period, your account is automatically downgraded to the Free plan, which may reduce the number of couriers and monthly orders permitted within your workspace. You are responsible for ensuring that your usage remains within the limits of the downgraded plan.
All subscription fees are final and non-refundable, except as expressly set out in Section 4.7. Refunds will not be granted for partial or unused billing periods, plan downgrades, accidental upgrades, dissatisfaction with the Service, lack of use, or any other reason.
As the sole exception to Section 4.6, refunds may be considered on an individual, case-by-case basis where you can reasonably demonstrate that two or more identical subscription payments were charged in error within a short period and were not the result of intentional re-subscription, plan change, or renewal. To request review of an accidental duplicate charge, contact us at [email protected] within thirty (30) calendar days of the disputed charge, providing the order identifier(s), the email used for payment, and a brief description of the circumstances. Each request is reviewed at our sole discretion. Approved refunds are issued exclusively via the original payment method through Lemon Squeezy and may take up to fourteen (14) business days to appear in your account. Granting a refund under this Section does not waive Section 4.6 or create any obligation to grant refunds in any other circumstance.
We may modify subscription prices at any time. Price changes apply only to renewal periods commencing after we notify you (by email or in-app) at least fourteen (14) days in advance. Your continued use of a subscription after the effective date of a price change constitutes acceptance of the new price. If you do not agree with the revised price, you must cancel renewal before the effective date.
If a renewal payment fails, your account may be placed in a "past due" state and you will be given a reasonable opportunity to update your payment method. If payment is not successfully recovered within the retry period operated by our payment processor, your subscription will expire and your account will be downgraded to the Free plan.
You agree not to:
• Use the App for any unlawful, fraudulent, or malicious purpose
• Submit false, misleading, or inaccurate information (including delivery addresses, contact details, or package descriptions)
• Interfere with or disrupt the App, servers, or networks connected to the App
• Attempt to gain unauthorized access to other user accounts or system components
• Use the App to harass, threaten, abuse, or harm any person
• Reverse-engineer, decompile, or disassemble any part of the App
• Use automated scripts, bots, or scrapers to access the App
• Upload malicious content, viruses, or harmful code
You are solely responsible for all content you submit through the App, including but not limited to: photographs, digital signatures, chat messages, order details, and delivery information.
By submitting content, you grant Ruta Delivery Team a worldwide, non-exclusive, royalty-free license to use, store, process, and display this content solely for the purpose of providing and improving the Service.
You represent that you have the right to submit all content and that it does not violate any third-party rights or applicable laws.
Operators are responsible for the accuracy of order information, proper assignment of couriers, and management of their delivery operations. Operators are responsible for the conduct of couriers operating under their organization.
Clients are responsible for providing accurate pickup and delivery addresses, contact information, and package descriptions when creating orders.
Couriers are responsible for executing deliveries safely and professionally, providing accurate photo confirmations, obtaining required signatures, and handling packages with care. Couriers must comply with all applicable local laws and regulations.
The App, including its design, source code, graphics, user interface, and all related materials, is the intellectual property of Ruta Delivery Team and is protected by copyright and other intellectual property laws.
You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works based on the App or any part thereof without prior written consent from Ruta Delivery Team.
RUTA acts as a technology platform connecting couriers, operators, and clients. We are not a delivery company and do not employ couriers. Delivery services are provided by independent operators and couriers. RUTA only provides the software interface and does not participate in the actual delivery process.
To the maximum extent permitted by applicable law, RUTA shall not be liable for:
• Delivery delays, damages, or loss of packages (responsibility of courier/operator)
• Actions or negligence of third-party couriers and operators
• Quality, safety, or legality of packages being delivered
• Disputes between clients, operators, and couriers
• Service interruptions due to technical issues, maintenance, or force majeure
• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business opportunities arising from use of the App
However, RUTA remains liable for our own gross negligence or willful misconduct in providing the platform software.
The App is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
If you have any issues with a delivery (delays, damages, loss), you must contact the operator who assigned the delivery. RUTA is not responsible for resolving delivery disputes.
Cap on aggregate liability. To the maximum extent permitted by applicable law, the aggregate liability of Ruta Delivery Team and its affiliates arising out of or relating to these Terms or your use of the App, regardless of the form of action (whether in contract, tort, statute, or otherwise), shall not exceed the greater of (a) the total subscription fees actually paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred United States Dollars (USD 100). This cap applies to all claims in the aggregate, not per claim. Nothing in this Section limits liability that cannot be lawfully excluded under mandatory consumer-protection laws of your jurisdiction.
You agree to indemnify, defend, and hold harmless Ruta Delivery Team and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the App, your violation of these Terms, or your violation of any rights of a third party.
We may suspend or terminate your account at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
You may request permanent deletion of your account at any time using either of the following channels:
• Self-service: visit https://rutalive.com/delete-account and submit the deletion form using your account email and password.
• Email: contact [email protected] with subject "Account Deletion".
Upon termination, your right to use the App will immediately cease and your personal data will be removed in accordance with the retention rules of our Privacy Policy.
Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: intellectual property provisions, warranty disclaimers, indemnification, and limitations of liability.
Neither party shall be liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government action or sanctions, labour disputes, internet or telecommunications outages, third-party service failures (including those of cloud-hosting providers, payment processors, mapping or geocoding services), pandemics, denial-of-service or other cyber-attacks. The affected party shall make commercially reasonable efforts to mitigate the impact and resume performance as soon as practicable.
We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page and may notify you through the App.
Your continued use of the App after any changes constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the App. For material changes affecting paid subscriptions (such as price changes), additional notice will be given in accordance with Section 4.8.
These Terms shall be governed by and construed in accordance with the laws applicable to the country in which Ruta Delivery Team is established, without regard to its conflict-of-law principles.
Any dispute, controversy, or claim arising out of or relating to these Terms — or the breach, termination, or invalidity thereof — shall first be addressed through good-faith negotiation between the parties. If the dispute cannot be resolved within thirty (30) days of written notice, either party may submit the dispute to the competent courts of the jurisdiction in which Ruta Delivery Team is established, except where mandatory consumer-protection laws of your country of residence require otherwise.
If you have any questions about these Terms of Service, please contact us at:
Email: [email protected]